Back to blog

FAQ page

Emisil FAQ page

Find answers to the most common questions about our products, ordering process, shipping, and more. Can't find what you're looking for? Contact us and we'll be happy to help!

💳

Order & Payment

10 Questions
Q

Do you have ready to ship items?

+

Yes, occasionally we do have some ready to ship items, but it is a very rare case. Usually, all our items are custom made and handcrafted for each client individually.

Q

I was asked to pay additional fees upon order delivery. Why?

+

Each country has its own laws, and in many countries, there are customs or duty fees for imported goods. Our company does not cover these fees; therefore, you need to pay any additional fees on your own.

Q

How long do I have to wait for the prosthesis to be produced?

+

Your prosthetic will be produced in 1-2 weeks and shipping will take about additional 2-4 business days.

Q

Do I have to pay the full price before making an order?

+

Yes, you have to pay the full price. Only after we receive the full payment, your order is sent to our production team. Due to the fact that our products are custom made and handcrafted for each client individually, we start producing the order only when we receive the payment.

Q

Do you offer payment plans?

+

Unfortunately, no, we do not offer payment plans for our products.

Q

Can you send me color range samples before I order?

+

No, we do not send color range samples to our clients. However, we have comprehensive guides to help you choose the right color.

View Color Guide →
Q

What payment methods do you accept?

+

We accept PayPal, credit cards, debit cards, as well as bank transfer payments. You can make a payment on our website using PayPal or make a direct money transfer to the Emisil bank account.

Q

Will you send the prosthesis immediately after I pay?

+

The production of the prosthetic will take about 1-2 weeks and shipping an additional 2-4 business days, so you should receive your item within 3 weeks. As it is a custom-made handcrafted item designed for each client individually, the production process takes time.

Good to know: You can choose skin tone, hair color, and rod type—the item is designed especially for you according to your wishes!
Q

How much does the shipment cost?

+

The shipping prices depend on your location. You can check available delivery fees and choose the best delivery option for you at the checkout.

Q

Can I cancel my order?

+

Once an order is placed online, it is processed immediately. The production process is initiated instantly after the ordering transaction is completed.

Cancellation is allowed only before the production process begins. Once production is initiated, no cancellations are allowed. Any order cancellations made before production starts will be subject to a 15% cancellation fee.

📦

Product Details & Production

14 Questions
Q

What is the prosthesis made of?

+

Our products are made of high-quality medical-grade silicone, imported from the USA.

Q

Can I add hair to STP models?

+

Unfortunately, due to the production technique and the fact that the adhesion tab is very narrow, there is no possibility to add hair to the stand-to-pee devices.

Q

What is the difference between ER01 and ER02?

+

These two prosthetics have the same length and girth. The main difference is the position:

ER01: Slightly pointed down, more comfortable for packing
ER02: Very erect (pointed upwards), perfect for play

Q

What is the difference between ER11 and ER12?

+

These two prosthetics have the same length and girth. The main difference is the position:

ER11: Slightly pointed down, more comfortable for packing
ER12: Very erect, perfect for play

Q

Can I order an item with custom length and/or girth?

+

Unfortunately, we do not take any special orders. To produce a prosthetic with custom length or girth would be a long and expensive process—we would need to make a new specially-designed mold, which takes significant time and cost.

Q

Can you add a pleasure sleeve/pocket to the prosthetic?

+

Yes, we can add the pleasure sleeve to the Flaccid or Erect models. Please keep in mind that we can add pleasure sleeve/pocket only to Erect models with silicone rod. If you choose a prosthetic with a plastic rod, it's impossible to add the pleasure pocket.

Q

Can you add sliding foreskin to STP or Erect models?

+

No, we cannot add sliding foreskin to STP devices or Erect models. The only product available with sliding foreskin is FL11.

Q

What hair do you use for the prosthetics?

+

We offer 16 different natural curly hair colors to choose from. Hair used on the prosthesis consists of the highest quality natural hair strands.

Q

Are the testicles realistic?

+

Yes! One of the huge advantages of our products is very realistic floating testicles. Emisil prosthetics come with movable testicles filled with a special gel. It allows the two silicone balls to float freely inside the scrotum when squeezed—combined with color changes emerging between the silicone skin layers, this gives an ultra-realistic feel.

Q

Do your products have moveable skin?

+

Yes! Our products have a moveable skin effect. Our prostheses have three silicone layers, each with different softness—like our body with epidermis, dermis, and subcutaneous tissue.

The first layer is very soft and can be touched or stretched like real human skin. The second layer is firmer silicone. The third layer fills in the prosthesis. When pressed, color tones change, enhancing the feeling of reality. The finest details like arteries, veins, and wrinkles are visible.

Q

Is it possible that the prosthesis fades?

+

No, the prosthetic does not fade. However, it is recommended not to leave it in direct sunlight.

Q

I see some air bubbles on my prosthetic. Is that normal?

+

Don't worry! Air bubbles are totally normal. Sometimes during production, some air bubbles appear, but they do not affect the quality or durability of the product.

Q

How do I select the correct skin color?

+

Selecting the correct color can be tricky, so we've created a comprehensive guide to help you choose the perfect match.

View Color Guide →
Q

Can I remove the rod from my prosthetic?

+

Erect models: The rods are integrated and cannot be removed (both plastic and silicone rods).

STP models: Come with a removable silicone rod.

🚚

Shipping

6 Questions
Q

Are orders shipped to all countries?

+

Yes, orders are shipped worldwide using DHL, UPS, or Postal services.

Note: Some countries ban our products by law, and items are usually destroyed at customs or returned. Please check if your country has restrictions before ordering.
Q

How long does shipping take?

+

Usually shipping takes about 2-4 business days. However, if you need to pay customs fees or live in a remote area, shipping might take longer.

We always provide tracking numbers. We are not responsible for shipment delays, damages, or missing shipments caused by the courier.

Q

Do I get an order tracking number?

+

Yes, you will receive your order tracking number via email.

Q

My package status hasn't changed. Should I worry?

+

When we print shipping labels, you automatically receive the tracking number. However, production takes 1-2 weeks. During this time, your shipment status won't change—this is totally normal.

You can only track your order once it's picked up by DHL or UPS. If you're worried, please contact us via email.

Q

Is there any information on the package about the contents?

+

All products are shipped in a non-transparent package. The prosthetic is packed in a white box or envelope with no information about the contents. It will only indicate that it's a "personal massage item."

Learn About Packaging →
Q

What if I didn't receive my order?

+

Don't worry—we'll help resolve this. Contact us with your order number and we'll track your package. We use only trustworthy shipping companies, so we can track your package every step of the way.

👕

Wearing

9 Questions
Q

Can the adhesive reliably hold the prosthesis?

+

Yes! After multiple tests, we found materials that have excellent grip with medical adhesive. The adhesion tab can be attached to your body with Silicone Medical Grade Adhesive—a safe and fast option for a very natural look without wearing anything else.

If you live a physically active life, we recommend also having a harness or specially designed underwear for more secure daily use.

Learn About Adhesion →
Q

Can the prosthesis be worn without adhesive?

+

Yes! The prosthesis can be worn with a harness/straps or specially-designed underwear. Note that wearing without adhesive doesn't provide quite as realistic a look as when glued. We also recommend a harness if you want to play with your prosthetic.

Wearing Tips →
Q

Can I have sexual intercourse with Emisil prosthetics?

+

Yes! Our silicone is safe for sexual intercourse. However, only Erect models and STP models are designed for play. Flaccid models are designed only for packing.

Q

Do I have to use a condom when I want to play?

+

Yes, always use a condom when using the prosthesis for sexual intercourse. We also strongly recommend using a water-based lubricant.

Q

How long can the prosthesis be glued to my body?

+

The time varies for each person depending on skin type, sweat level, activity level, etc. However, it's not recommended to wear the prosthesis longer than 10-12 hours per day. Your skin needs to breathe to stay healthy.

Q

Can I go swimming with the prosthesis glued?

+

Yes! The adhesive is resistant to water and sweat. However, extremely hot water can affect adhesion. We recommend wearing a harness or straps when swimming to avoid any unpleasant situations.

Q

Can the prosthesis be sterilized by boiling?

+

Yes! The prosthesis can be washed with soap and water or sterilized in boiling water for 1-2 minutes. Note that the silicone will be hot after sterilization—leave it in open air to cool down.

Q

How do I use the toilet while wearing the prosthesis?

+

Flaccid or Erect models: Sit down, hold up the scrotum, and proceed as usual.

STP models: Stand up, aim, and start peeing. Move the shaft to create a straight flow. Stop the flow occasionally to avoid overflowing the cup.

Pro tip: Practice at home before using your STP in public. Be patient—it takes a while to master, but it's worth it!
↩️

Returns & Refunds

4 Questions
Q

Can I return the prosthetic if I didn't like the color or product?

+

No. Because our products are 100% individually custom-made and manufactured according to your specific size, color, and design wishes, we DO NOT accept returns for any reason except production error. If you didn't like the color, texture, or model, unfortunately no refunds will be issued.

Q

Do you offer a warranty for your products?

+

In case of a production error, you must take photos illustrating the issue (including a visible measuring tape if related to dimensions) and send us an email. Analysis may take up to two weeks. If the error is confirmed, you'll receive an authorized return letter.

We do not offer warranty for products that have already been worn.

Q

What if my prosthetic gets torn after some time?

+

We don't offer warranty for used products. However, we don't want to leave you in trouble! If your prosthetic is torn, you can easily fix it yourself using our repair kit.

Get Repair Kit → Repair Instructions →
Q

What if I didn't receive my order?

+

Don't worry—contact us with your order number and we'll track your package. We use trustworthy shipping companies and can track your package every step of the way.

Still Have Questions?

Can't find the answer you're looking for? Our support team is here to help!

Contact Us →

Leave a comment

Please note, comments need to be approved before they are published.